Return & Refund Policy

Last updated: December 10, 2025

This Return & Refund Policy applies to purchases made on croissound.ca (the “Store”) and shipped within Canada, including Québec.

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1) Returns for change of mind

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In Canada, businesses are generally not required to accept returns or offer refunds for non-defective items just because a customer changed their mind. We still offer the return option below.

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Return window
You may request a return within 30 days of delivery.

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Return conditions

• Item must be unused, unwashed, and in original condition.
• Original tags and packaging (if applicable) should be included.
• Proof of purchase is required (order number).

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Return shipping (change of mind)

• Return shipping is paid by the customer, unless we made a mistake or the item is defective.

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Refunds (change of mind)

• If the return is approved, refunds are issued to the original payment method.
• Original shipping fees are not refundable, unless required by law or if the return is due to our error.

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2) Final sale and non-returnable items (unless defective)

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Unless we state otherwise, these items are final sale:

• Gift cards
• Final sale / clearance items
• Digital products (if applicable)
• Custom or made-to-order items (if applicable)

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3) Exchanges

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We do not offer direct exchanges. If you need another size/color, the simplest option is:

1. Return the original item (if eligible), then
2. Place a new order for the correct item

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4) Damaged, defective, or wrong item

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If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery at [support@croissound.ca] with:

• Your order number
• Clear photos (item + packaging)

We will make it right (replacement, repair where relevant, or refund depending on the situation). Québec’s legal warranty protections can apply even if an item is marked “final sale.”

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5) Order cancellations

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Before shipment: If your order has not shipped yet, email us ASAP. If we can stop it, we will cancel and refund.
After shipment: The order must follow the return process (if eligible).

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6) Québec online purchase cancellations (statutory rights)

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If you live in Québec, the Consumer Protection Act provides specific cancellation rights for certain online purchase situations (for example, when required information is missing or when the merchant fails to meet certain obligations). In those cases:

• The merchant generally has 15 days to refund after cancellation.
• If the item was delivered, you may need to return it. In some cancellation cases, the merchant must cover reasonable return costs.
• If a refund is not provided within the required timeframe and you paid by credit card, you may have chargeback options through your card issuer (OPC mentions a 60-day window in some scenarios).

Nothing in this policy limits your rights under applicable consumer protection laws.

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7) How to start a return

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Email [support@croissound.ca] with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos if damaged/defective

All shipping labels are generated through Shopify when applicable.

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8) Return address

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Croissound
5164 boulevard Saint-Laurent
Montréal (QC) H2T 1R8
Canada

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9) Refund processing time

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After we receive and inspect your return, refunds are typically processed within 3 to 10 business days, plus your bank’s processing time.

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